Refund policy
Refund & Return Policy
We want you to love your Warmly.pk order. If something isn't right, we'll make it right.
7-day easy return
You can request a return or replacement within 7 days of delivery if your item:
- arrived damaged or broken,
- is faulty or not working, or
- is not the item you ordered.
How to request a return
- Message us on WhatsApp at +92 330 3097248 (or email sabaferozi890@gmail.com) with your order number and a clear photo or video of the problem.
- We'll reply within 24â48 hours with the return steps.
- Pack the item with all accessories, the box and any freebies.
Conditions
- Electronic items must be returned complete, in their original box, with no physical or water damage caused after delivery.
- For hygiene reasons, opened or used heat patches can't be returned unless they were defective on arrival.
- Change-of-mind returns are accepted within 7 days only for unused items in original sealed packaging; in that case the customer pays the return delivery charge.
Refunds
Once we receive and check the returned item, we'll send you a replacement or a refund within 5â7 working days by bank transfer, JazzCash or Easypaisa. Original delivery charges aren't refundable unless the mistake was ours.
Refusing a COD parcel
Please only order if you're ready to receive the parcel. Refused COD orders cost us double delivery charges, so repeated refusals may mean we ask for advance payment on future orders.